Returns & Exchanges

We do not offer cancellations.
We do not offer refunds.

At Urban Time, we value and appreciate every customer. Because your trust is important to us, we want you to be satisfied with your purchase. If you’re not 100% satisfied with your item, reach out to us within 5 consecutive days of the delivery receipt and we’ll do our best to work with you. We’ll consider exchanging the unworn and resalable merchandise for another style or size, pending the material availability of the garment of your choice. There will be a 10% restocking fee and you’ll be responsible for any differences in price. We’ll also take 100% responsibility in the extenuating circumstance of a manufacturing defect.

Prior to returning any items, a return acceptance confirmation email is needed from the Urban Time staff. Do not return any items to the Urban Time warehouse without approval.

Email your order number and concern, for review, to contact@urbantimeus.com If your concern is approved via email, please return unworn merchandise for review by following the steps below.

Return Policy:

• We do not offer cancellations. We do not offer refunds. Returns are accepted, at Urban Time’s discretion, within 5 consecutive days of receipt for an exchange consideration or Urban Time credit coupon. 

• Returned merchandise should be in the same condition as when you received it, new, unworn, undamaged, saleable, with original tags and packaging (if applicable).

• Upon arrival at the Urban Time warehouse, all returned items are inspected. Urban Time reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition. If for any reason merchandise is not in saleable condition, we will not be responsible for shipping returned items back to the customer.

• Please note original shipping charges are non-transferable and non-refundable.

• All sale items are final.

Returning pre-approved Urban Time Merchandise By Mail:

Customers are solely responsible for returning the merchandise within 5 consecutive days of receipt to the Urban Time warehouse.

Ship potentially eligible returns prepaid and insured (for your benefit), include a copy of your order number, phone number, and email address inside of your package so if applicable, your Urban Time exchange or credit can be easily processed. Ship to:

Urban Time RETURNS

Order #: ___________ (your order number goes here)

29423 Indian Valley Rd Unit D
Los Angeles, CA 90275

For added security measures, feel free to email your order number and return tracking number to us at contact@urbantimeus.com

Email Subject: Return Order # (enter your order number)
Please allow up to 10 business days from the time we receive your return for it to be processed. Due to COVID19, processing may be delayed an additional 5 business days.

NON-RETURNABLE:

• All sale items are final sale.
All International orders are final sale.  
All accessories are final sale.